Are you a hands-on Support Engineer/System Administrator? This could be your next challenge. 

Verse Group are currently pairing with a managed service provider who believes that people come first. They are a trustworthy employer that don’t believe in micro-managing, trusting you to do your job in return for flexibility, offering an enticing hybrid environment. They are on the hunt for an experienced Level 3 technician to join their team for an initial 3-month contract with the potential to extend into a permanent position. 

Being a leader within the team, you will be responsible for the delivery of high quality system support, while providing high-level technical expertise to both internal and external stakeholders. You will also be responsible for mentoring and assisting escalations from level 1 and level 2 engineers as well as overseeing and assisting with the following:

•  Providing IT infrastructure expertise, using infrastructure management tools to determine load and performance statistics, contributing to planning and implementation of installation work. 

• Network Support, maintaining the network support process and checking all requests are dealt with according to policies & procedures. 

• Application support, maintaining the application support process.

• Provide security administration, ensuring the security administration process and checks are dealt with in line with procedures. 

• System software, reviewing updates and identifying those that warrant action being taken. 

The right candidate will ideally possess:

• Experience working within an MSP environment.

• Strong knowledge in Windows Operating Systems, Storage, Networking & Connectivity and Virtualization 

• Proven experience in remote desktop services, printer management and backup & disaster recovery. 

If this sounds like your next challenge, click “apply now” below, or email a copy of your most up-to-date CV to ari@versegroup.com.au, to get the ball rolling!