About the Role
You will be responsible for the stability, security, performance, and ongoing evolution of the university’s ServiceNow platform. Working within a collaborative ICT environment, you’ll combine platform administration expertise with strong development capability to deliver new features, integrations, and continuous improvement initiatives.
This role requires genuine ServiceNow development experience — not just generalist development skills.
Key Responsibilities
Platform Administration
- Maintain platform stability, performance, and usability across all environments
- Proactively monitor performance and implement remediation strategies
- Provide incident and service request support
- Lead platform upgrades and lifecycle management
- Manage security, roles, and access controls
- Confirm technical design and integration requirements for data exchange
- Design, configure, and develop applications and services within ServiceNow
- Deliver new functionality across the full development lifecycle
- Develop integrations using web APIs and modern integration patterns
- Ensure alignment with IT Service Management best practices
- Contribute to automation and continuous improvement initiatives
About You
You are a dedicated ServiceNow professional with strong platform knowledge and development capability. You understand enterprise IT environments and can confidently engage with both technical and functional stakeholders.
Essential Experience
- Degree in ICT (or equivalent experience)
- Proven experience administering and developing within ServiceNow
- Strong JavaScript proficiency (or similar scripting languages)
- Experience working with web APIs and system integrations
- Broad knowledge of enterprise IT systems and software environments
- Strong analytical and problem-solving skills
- Excellent documentation and communication capability
- Ability to work collaboratively within a team environment
- Highly organised with a strong outcomes focus
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ITIL Foundation certification
