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Support Analyst

Support Analyst

Job Title: Support Analyst
Contract Type: Permanent
Location: Perth, Australia
Industry:
Reference: 1146
Contact Name: Ryan Crawley
Job Published: December 06, 2018 19:17

Job Description

Verse group are currently recruiting for a support analyst to join a WA owned company who are going through exciting levels of growth and have their road map firmly in place for the foreseeable future. This role would suit an individual who is wanting to grow their career within a progressive company.


This national company pride themselves on providing quality products to their clients. They are currently automating their internal processes of IT. The role will see you providing technical support for the business and being first port of call for all technical queries


This role will challenge you both on your scripting knowledge and ability to deal with all levels of stakeholders. If you are looking to build a career in a stable and supportive environment whilst learning technical scripting and financial platforms, this is for you.


The role will involve a great training program, so you will be assisted and guided by a development team of 4.


Scripting will be involved within this position, having an interest in development is highly favourable.


Past experiences/knowledge with an ERP system (preferably Pronto) are favoured. With ongoing training and support, this role also offers flexible working hours, parking onsite and growth to move up through the company.

 

 Responsibilities

  • Level 1-2 technical support
  • Pronto ERP delivery
  • Utilising a ticketing system for queries
  • C Scripting knowledge


Requirements

  • Tertiary educated 
  • Experience in a commercial environment
  • Excellent communication skills
  • Customer service background


Perks

  • Great team cultured environment
  • On-going training and support
  • Growth to move throughout the company