In this role you would be responsible for managing, developing and supporting specialised technical areas of ICT in accordance with Service Agreements and infrastructure strategy/policy as defined by the IT Operations Manager. You would be responsible for ensuring service levels are maintained and problems in the ICT environment are managed and resolved quickly and cost effectively. Specialist technical ICT skills could include Microsoft Exchange, document management solutions, database systems or Internet security technologies.
You would work closely with the IT Enterprise Architect to ensure the appropriate formulation, promotion and implementation of policy and plans which ensure the ICT facilities are effective, efficient, resilient, secure, compliant and well managed.
Knowledge of cloud-based services using Microsoft Azure, Office 365 would be a distinct advantage for this role, but not essential. In addition, you would be responsible for identifying improvement opportunities and initiating appropriate actions to improve service levels. This would be as key to the role as having strong technical capabilities.
- Strong technical architect skills covering Microsoft platform services, designing and implementing solutions
- Extensive experience with Microsoft enterprise services, including cloud-based services such as Azure and Office 365
- Strong support skills supporting and mentoring more junior members of the team
- Develop and maintain maintenance schedules and documentation of systems and services
- Assist the client in delivering a range of technical projects, ensuring timely delivery of technical services, great communication and team work to ensure successful delivery of projects
- Deliver IT services according to our service level management framework including strict adherence to change management and ensuring efficient incident management, delivering services within SLA
- Foster a culture of customer focused IT service delivery
- Strong and enthusiastic communicator at all levels of team and business
- Persuasive, encouraging and motivating