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Service Desk Officer

Service Desk Officer

Job Title: Service Desk Officer
Contract Type: Temp
Location: Perth, Australia
Industry:
Reference: 1443
Contact Name: Alison Lacerna
Job Published: May 15, 2019 15:55

Job Description

The Role:
 

We are seeking a Service Desk Officer to join our client for a 6 month contract. Your 1-3 years of experience in a similar support role will be imperative to your success with our client as they are offering the opportunity to extend for the right candidate.

 

About the Client:
 

Our client is a market leader in the resources sector.  Located in the CBD, they are a multinational company looking for their next addition to their busy service desk on an initial 6-month contract.

 

As Service Desk Officer you will:

  • Provide remote and onsite support ensuring I.T. queries are responded to in a professional and timely fashion
  • Act as first point of contact and resolve the majority of first line support calls
  • Working with the ticketing system to prioritise work
  • Provide support across install/move/add/change needs of PC hardware and software
  • Effectively collaborate with the Level 3 Team with escalated issues
  • Conduct general troubleshooting
     

Qualifications:
Essential

  • Windows 8/10
  • Active Directory, Exchange, Office 365
  • Good networking knowledge (routing and switching)
  • Strong communication and customer facing skills

Desirable

  • ITIL certification
     

Location:

  • Perth
     

Why Should You Apply?

  • 6 Month Contract with a reputable resource company
  • Opportunity for personal development and training