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Service Desk Analyst

Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: sydney, Australia
Industry:
Reference: 1185
Contact Name: Jason Dixon
Job Published: January 07, 2019 16:31

Job Description

Our client, leading in the Healthcare industry, is now looking to add a permanent Service Desk Analyst to their existing team. This role is customer focused and requires strong analytical, technical and problem-solving skills.

As Service Desk Analyst you will:
  • Provide phone, on-site and remote IT support to ensure that IT queries are responded to
  • Resolve the majority of first line support calls
  • Provide support across both hardware and software in a fast paced ever-changing environment.
As Service Desk Analyst you will have:
  • Experience with Windows desktops and laptops, as well as iOS devices, in a networked environment.
  • High Experience with Active Directory and administration, Exchange Administration and basic PowerShell commands
  • Experience supporting Outlook in Office365 environment.
  • Familiarity with CMS software such as SCSM, Remedy, Heat, Service-Now.