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Outbound Sales and Customer Service Officer

Outbound Sales and Customer Service Officer

Job Title: Outbound Sales and Customer Service Officer
Contract Type: Permanent
Location: Manchester, United Kingdom
Industry:
Reference: 1178
Contact Name: Claire Lindley
Job Published: December 19, 2018 06:20

Job Description

Sales and Customer Service Officer

Working with an existing database of clients, you will be required to contact key decision makers to discuss the products and services on offer. One you have identified new business opportunities you will feedback to internal teams who will tailor services to meet the customer’s needs.

About the Client:
Based in their Manchester City Centre office this company offer specific services to young adults looking to better their career opportunities. They are a values-based organisation who are committed to building a strong culture and pride themselves on an open and honest working environment.  

The Position:
As sales and customer service officer you will be required to make outbound calls to a database of clients to provide information, advice and guidance on range of services available. You will also deal with customer queries by being the first point of contact and delivering high levels of customer service. You will also be working closely with other internal teams such as marketing to make sure advertising campaigns are successful.  Reporting to the Contact Centre Manager you will be working towards targets set for you as individual and for the team.

Experience:

  • Minimum 12 months experience in a sales / contact centre environment
  • Ability to provide excellent customer service
  • Excellent communication skills both verbal and written
  • Strong IT experience specifically with internal databases and MS Office
  • Ability to achieve set KPI’s
  • Experience of working with a team to achieve goals and targets
     

Why Should You Apply?
This is a fantastic opportunity to join a leading organisation with a competitive salary and excellent benefits including pension, generous annual leave and more. If you are looking for a supportive working environment with full training provided this could be the role for you.

For more details contact Claire Lindley on 07549220444 or email claire.lindley@versegroup.co

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