Service Management Manager
Verse Group is looking for an experienced Service Management Manager to join a Perth based organisation that is part way through an exciting digital transformation project. You’ll be working with an innovative organisation that directly makes a positive impact on thousands of lives and communities on a daily basis.
Operating as one of the most respected organisations in WA, our client is part way through an ambitious transformation project with a key focus on continuously improving the future for current and future generations. You’ll find yourself working in a technically stimulating environment that is culturally diverse and sociable.
The Position:
The Service Management manager will lead a team that provides top grade service for end users, through the IT Service Desk, while overseeing the IT Service Management and Change & Release Management functions. You will work closely with other Senior Managers to ensure the continuous improvement and functionality of all IT departments
Key Responsibilities:
Effectively lead and manage the service desk team, following ITIL requirements and delivering high quality services to End Users
Motivate the Service Desk Team, guiding each individual to maximise and reach their potential, helping them to develop skills and progress.
Promote and maintain a culture of service excellence, innovation and continuous improvement by supporting the individuals in the Service teams, managing appropriate performance indicators and implementing change where necessary
Location:
Easily accessible SOR with excellent transport links & onsite parking
Why Should You Apply?
You will be working in a professional but relaxed culture that prides itself on continuously investing into its employees and wider community.
You’ll be a key member of the Management team driving forward a huge digital change transformation, giving you the opportunity to be a key decision maker.
Directly impacting the lives of those around you by helping them to progress within their career!
