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Level 1 Support

Level 1 Support

Job Title: Level 1 Support
Contract Type: Temp
Location: Perth, Australia
Industry:
Reference: 1871
Contact Name: Alison Lacerna
Job Published: January 17, 2020 14:59

Job Description

6-Month with possibility to extend, East Perth

 

Join an NGO’s Service Desk to make a positive impact on your career and the people around you!

 

YOUR ROLE

 

  • You will be the first point of contact for all technical issues within the business over the phone, via. emails as well as handling walk-ins
     
  • You will use your exceptional customer service to brighten a poor user’s day
     
  • You will escalate to the Level 2’s as necessary and aid the IT Manager in developing processes for the IT department

 

WHY APPLY

Make a positive impact on the business and they will want to keep you!

 

  • An initial 6-Month contract with the possibility to extend or become permanent for the right candidate
     
  • Make a mark on your CV by being actively involved in developing processes, working directly with the IT Manager
     
  • Stay relevant by working with the most in-demand technical skills in IT Support

 

YOU BRING

 

  • Personality is a must – if you are not able to communicate effectively and are unable to handle the Customer Service aspect, this role might not be for you
     
  • Basic commercial experience in support Office365
     
  • Experience on the Service Desk as Level One

 

SOUND LIKE YOU?

 

If you are keen to learn more – APPLY NOW or call Alison Lacerna at 9325 7788.