Level 1 Service Desk Technician

Level 1 Service Desk Technician

Job Title: Level 1 Service Desk Technician
Contract Type: Permanent
Location: Mandurah , Australia
Reference: 2047
Contact Name: Jason Dixon
Job Published: May 19, 2020 14:54

Job Description

Permanent Opportunity – Mandurah location

Do you have exposure to a Managed Services environment and are ready to hit the ground running in your career in IT?

A permanent opportunity is available to a passionate Level 1 Service Desk Technician who has the drive to learn and develop within a growing MSP.




  • You will be the first point of escalation providing remote support to MSP clients – travel may be required from time to time (company car provided)
  • You will be responsible for troubleshooting issues via the ticketing system, email or over the phone using your IT expertise
  • You will use your solid communication and customer service skills to deliver an exceptional end-user experience




  • Great opportunity to learn from quality IT Engineers and eventually progress to their level within the business!
  • Permanent role
  • An easy walk from Mandurah Station




  • Previous experience providing Level 1 Support within an MSP environment is essential
  • Skills in Active Directory, remote desktop, use of a ticketing system, Windows 10, basic server support and good troubleshooting abilities
  • Exceptional communication and customer service skills
  • Valid driver’s license (company car provided)
  • Police check and Working With Children’s check will be required if successful




Apply now to learn more about the opportunity.