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Level 1 and 2 Help Desk Officer

Level 1 and 2 Help Desk Officer

Job Title: Level 1 and 2 Help Desk Officer
Location: United States
Industry:
Reference: 1429
Contact Name: Alison Lacerna
Job Published: April 29, 2019 16:02

Job Description

The Role:

 

We are seeking a customer-focused, I.T. professional that will bring their 1-3 years of experience to our client who are leaders in the Healthcare industry.  

 

About the Client:

 

Our client is a well-established company in the Healthcare sector with passion and drive towards helping people and their surrounding communities. With a large number of employees Australia-wide, they are seeking an individual committed to top-quality delivery of customer service whilst representing their values in all aspects of this support role.

 

As a Level 1 and 2 Help Desk Officer you will:

  • Perform 1st and 2nd level incident and service request resolution on PCs, servers, networks and applications
  • Work collaboratively with the existing Help Desk team
  • Handle end users' requests for install/move/add/change of PC hardware and software
  • Escalate tickets to Level 3 when required with all relevant documentation/information
  • Conduct general troubleshooting
     

Qualifications:
Essential

  • Windows 8/10
  • Active Directory, Exchange, Office 365
  • Experience working with VMWare
  • Good networking knowledge (routing and switching)
  • Strong communication and customer facing skills
  • Experience with ticketing systems

Desirable

  • I.T. Certification or equivalent in a relevant field of study
     

Location:

  • Perth