A rare opportunity to help lead one of Western Australia’s largest technology transformations. We’re seeking a Service Delivery Transition Manager to design and operationalise service management processes that will be transitioned and adopted by a global managed service partner.
About the Role
You’ll be responsible for shaping the frameworks, documentation, and operational mechanisms that move an organisation from project mode to steady-state service delivery.
Working across internal teams and a major vendor, you’ll build ITIL-aligned processes, service catalogues, runbooks, reporting tools, and governance models that ensure a seamless handover and sustainable operations post-go-live.
You’ll establish the mechanisms for SLA monitoring, incident management, and performance reporting, ensuring both sides are ready for a smooth transition into business-as-usual service delivery.
About You
You’re a transition or service delivery specialist who thrives on structure, clarity, and collaboration. You have hands-on experience building internal service processes that are later handed over and embedded with an MSP or vendor. You’re curious, pragmatic, and confident managing relationships in complex technical environments.
You’ll bring:-
Demonstrated experience leading service transition from internal build to vendor adoption
-
Knowledge of ITIL, incident, and change management practices
-
Proven ability to develop detailed documentation, runbooks, and governance frameworks
-
Experience managing large-scale or high-risk managed service contracts
-
Excellent stakeholder management and vendor engagement skills
What’s on Offer
-
Shape and deliver the service transition for a multi-year, high-value technology contract
-
End-to-end ownership of operational readiness, documentation, and vendor handover
-
Work in a flexible, purpose-driven environment with room to grow
-
Opportunity to influence how a major organisation delivers IT services for years to come
A rare opportunity to help lead one of Western Australia’s largest technology transformations. We’re seeking a Service Delivery Transition Manager to design and operationalise service management processes that will be transitioned and adopted by a global managed service partner.
About the Role
You’ll be responsible for shaping the frameworks, documentation, and operational mechanisms that move an organisation from project mode to steady-state service delivery.
Working across internal teams and a major vendor, you’ll build ITIL-aligned processes, service catalogues, runbooks, reporting tools, and governance models that ensure a seamless handover and sustainable operations post-go-live.
You’ll establish the mechanisms for SLA monitoring, incident management, and performance reporting, ensuring both sides are ready for a smooth transition into business-as-usual service delivery.
About You
You’re a transition or service delivery specialist who thrives on structure, clarity, and collaboration. You have hands-on experience building internal service processes that are later handed over and embedded with an MSP or vendor. You’re curious, pragmatic, and confident managing relationships in complex technical environments.
You’ll bring:-
Demonstrated experience leading service transition from internal build to vendor adoption
-
Knowledge of ITIL, incident, and change management practices
-
Proven ability to develop detailed documentation, runbooks, and governance frameworks
-
Experience managing large-scale or high-risk managed service contracts
-
Excellent stakeholder management and vendor engagement skills
What’s on Offer
-
Shape and deliver the service transition for a multi-year, high-value technology contract
-
End-to-end ownership of operational readiness, documentation, and vendor handover
-
Work in a flexible, purpose-driven environment with room to grow
-
Opportunity to influence how a major organisation delivers IT services for years to come
